Just got my headset in today, and the first thing I noticed was that the sound quality was pretty muffled. There doesn’t seem to be any drivers to install. Press J to jump to the feed. Although I’d like to be able to use the USB dongle since it offers the surround sound as well as mic support, volume control, and mute. Then I tried plugging the headset directly into the audio jack. Not something I’d expect from a headset at this price point. Just got my headset in today, and the first thing I noticed was that the sound quality was pretty muffled. No matter who you are or how you play – We’re All Gamers. Make sure that the "Listen to this device" option is unchecked (via Sound panel) Make sure there's no 3rd party audio software running on your PC that could alter the headset audio output look for speaker icon bottom right next to date and time, right click on it go to sounds, then in playback look for your headset double click on it, in advanced you'll see default format, choose 24bit 48000hz studio quality if its there and it should be fine, if its already like that then contact hyperx because maybe you got a faulty one. I have had this pair of Hyperx Cloud IIs for around a year now and have had no issues (run them off the headsets USB sound card) I just built a new computer on a ASUS Z390-a motherboard and now my friends are complaining that the mic sounds "muffled" . If you're still experiencing what you're describing as "muffled sound": Try connecting the headset to your PC directly using the 3.5mm jack and test to hear if it sounds the same or better/worse. HyperX Cloud Alpha S sounds muffled. I'd like to use the alpha s dongle, however the decrease in sound quality just isn't worth it. Not something I’d expect from a headset at this price point. Is there something I can do to make them sound clear? Press question mark to learn the rest of the keyboard shortcuts. I don’t want to have to return these. Sound quality was perfect. It sounded muffled with 7.1 surround sound on OR off. Press J to jump to the feed. No matter who you are or how you play – We’re All Gamers. Headsets. This was specifically when plugged in through the USB dongle, though. I'm sorry to post this but, since I'm at work at the moment and have only a little spare time after that, it would be really helpful to me to understand what I'm getting wrong. This was specifically when plugged in through the USB dongle, though. It sounded muffled with 7.1 surround sound on OR off. Try using your headset with a difference device (via USB or 3.5mm) and check the audio quality then Make sure your cable is plugged in all the way, give the jack entering the headset a little twist while pushing it in to ensure a well seated connection, Make sure that the "Listen to this device" option is unchecked (via Sound panel), Make sure there's no 3rd party audio software running on your PC that could alter the headset audio output, Check your in-game audio settings to see if the audio output is set to Stereo or 2.1/5.1/7.1 (if that option is available), New comments cannot be posted and votes cannot be cast. Does anyone else have a solution? Hey u/YVNGCVLT, try doing what u/WhiteWolf_11 suggested already and see if it remedies the problem. If i use the alpha s usb dongle I have muffled sound in both headsets. and I'm not really impressed about them. HyperX est une marque d'équipement de jeu pour qui chaque joueur doit vivre un véritable sentiment d'inclusion. I was originally outputting sound through the chat. The first thing I noticed is that they sound a little muffled: I don't know how to correctly explain this, but it's like when you are swimming and water gets in your ears, making every sound you perceive as if you were inside a bubble, maybe a little opaque too. I understand the theory why they thought it was a good idea but Windows never plays nice with it. So, long story short, yesterday I bought a pair of Cloud Alpha, tried them a little while gaming (CS:GO, Rainbow Six Siege etc.) Having these seperate sound devices is hands down one of the dumbest ideas any peripheral maker has ever had. Peu importe qui tu es et sur quoi tu joues, WE'RE ALL GAMERS. It’s far more hassle than it’s worth. I switched it over to game, and the sound quality improved immediately. Hope this helps. Welcome to the HyperX Family. Welcome to the HyperX Family. They can still understand me fine but the quality is noticeably lower. I was tinkering with the sound output settings and noticed that there was a "HyperX Cloud Alpha S Chat" AND a "HyperX Cloud Alpha S Game" output. I had a pair of in-ear Sony Extrabass and none of these problems were encountered before: I could distinguish sounds coming from all the four directions without any problem or uncertainty. I have updated the firmware for the alpha s with no luck. If i use the usb dongle included with the cloud 2's both headsets sound great. Press question mark to learn the rest of the keyboard shortcuts. Same thing goes for the footsteps, since I really have to concentrate to understand where they're coming from. Edit: SOLUTION FOUND. I just purchased this headset and the sound is very muffled compared to the cloud 2's. I’ve already downloaded the software that goes with the mic. Make sure your cable is plugged in all the way, give the jack entering the headset a little twist while pushing it in to ensure a well seated connection. 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